A new global Forrester Consulting study predicts major changes in their service workforce over the next five years, including replacing call centre and customer service centre staff with automated dispatch notification. (more…)

The acquisition of AI voice recognition start-up Apprente by the McDonalds franchise gives the restaurant chain its own Silicon Valley technology division and promises an automated ordering system for drive-throughs, self-order interfaces and the mobile app. (more…)

Speaking at a recent CloudSec event in London, Trend Micro’s vice-president of security research, Rik Ferguson said that AI cyberattacks operated autonomously are an inevitable threat that security professionals must adapt to tackling. (more…)

If you’d like to optimise your Wi-Fi signal by being able to quickly analyse Wi-Fi networks directly from your Android device, measure signal strength and identify crowded channels, Wi-Fi Analyzer may be the app for you. (more…)

The Information Commissioner’s Office (ICO) has warned those retiring or taking a new job that under the Data Protection Act 2018, employees can face regulatory action if they are found to have retained information collected as part of their previous employment. (more…)

Reports from online tech commentators indicate that Microsoft will soon be enhancing its Your Phone app with the ability to make phone calls from a desktop PC, thereby making the app a serious challenger to Apple’s iMessage and FaceTime. (more…)

A Tech Nation Report has shown that AI investment in the UK reached record levels in the first six months of the year making it the third biggest market in the world for AI investment, just behind the US and China. (more…)

The Human Factor report from Proofpoint shows that almost all cyber-attacks, at some stage, involve the exploitation of human error in the form of social engineering. (more…)

A recent Wall Street Journal report has highlighted how, in March this year, a group of hackers were able to use AI software to mimic an energy company CEO’s voice in order to steal £201,000. (more…)

If you would like a handy way to make copies of work documents for future reference, the Office Lens app lets you turn your smartphone into a whiteboard and document scanner. (more…)